Other Policies

We are so excited you are interested in becoming a client of Studio on Willow, and excited to see you again if you are an existing client! 

Our team is all so very talented, whatever chair you are in, we promise you’re in great hands!   
We accept Cash or Card. Gratuity can be given in Cash or Venmo, cannot be left on card.

Effective immediately, we require a card on file for ALL color guests! 

We encourage you to read through our salon policies:  

CONFIRMATIONS
PLEASE be courteous and confirm your appointment AT LEAST 48 hours prior to your allotted time.  Appointments NOT CONFIRMED will risk being charged a cancellation fee AND be considered FORFEITED!

NEW CLIENTS
A credit card is required to be kept on file to schedule a blonding/color service or treatment and will be collected at the time of your booking. Your card will never be charged unless you violate our Cancellation/No Show Policy or choose to use it for payment at your visit with us. Your appointments are very important to our Studio on Willow team. They are reserved for YOU. We understand life happens and sometimes you may have to cancel your appointment. We are just as bummed as you are. In the event that you would need to cancel or reschedule an appointment, we honor a firm 24-hour notice policy.  
If you are calling over the weekend, please note your Tuesday appointment must be cancelled on a Saturday or to contact via email before 24 hours.

NO SHOWS
Not showing up to your appointment isn’t kind. We respect your time, so you should respect ours! If you don’t show to your appointment, your reserved card will be charged the amount of the service you are booked for, and you may not be able to book future reservations with us.

REFUNDS 
We do not offer refunds of any kind. What we do is an art, read adjustments below.

ADJUSTMENTS  
If you are unhappy with your hair, please contact the salon directly. We will be happy to make small adjustments within 1 week of your appointment. Anything after 1 week will be subject to charge.

WIFI AVAILABLE
Yes, we have wifi. Please feel free to bring your device, tablet, or laptop with you to your appointment. We just ask that devices be used on "silent" or with headphones to ensure a relaxing experience for all.

PRICING  
Services at Studio on Willow vary depending on your stylist chosen, length of hair, thickness of hair, time required, and product used. Our services are a starting at price and can increase due to unexpected circumstances but will always be communicated to you.